Walmart Supercenter

April Davenport a month ago

I had a very upsetting customer service experience at Walmart today. My son was recently in a horrible car accident and was just released from the hospital. I came to Walmart to buy him soups, juices, and other food so he could eat before taking his medication. I got in a 10-items-or-less line with 12 items. I understand the item limit, but I was only over by two items and had already waited in the line. I asked if they could separate the items so I could pay separately, but they still tried to make me leave the line. I explained my situation and even showed pictures of my son’s accident and hospital stay, but I felt no compassion or empathy from the employees. I ended up putting two items back, but I left feeling hurt and disrespected. This could have been handled with kindness and professionalism. I would like this situation addressed because customers should be treated with respect, especially during a family emergency.

extremely blessed 6 months ago

I'm a frequent Shopper at this location I often pass up the one on Paramount and Lakewood just to go to this location and I've had a very terrible experience today unknowingly I got in a 10 or less line I was not informed until the cashier counted my items and I had 11 items in which she told me that I would have to take an item off or go stand in another line and the lines were extremely long and I needed everything that was chosen so I asked to speak to a manager to see if the cashier could scan ONE more item in which the manager had a very nasty attitude her name was Sheila and she was so rude she was yelling and rolling her eyes saying you need to take off something and she wouldn't allow me to make a separate transaction for the one item she was definitely on a power trip and when I asked for her name she turned her badge around. All the time it took for her to cancel my transaction she could've scanned the ONE item

张开鑫 3 weeks ago

It's really bad. There are many people queuing up for the self-service payment channel. However, they only opened one channel, and it takes 30 minutes to queue up just to pay.

Michael a month ago

Awesome. Amazing customer service. Had the products I wanted at an affordable price. The woman in the customer service desk was helpful with my needs.

Fabian Rivera a month ago

I genuinely hope this feedback is actually taken seriously and read out loud to management, associates, or anyone higher up because this entire experience was beyond frustrating and honestly makes no sense as a customer. You guys are always chasing sales and looking at your bottom line, so I truly don’t understand how policies like this help the business at all. I understand the importance of customer service and the overall customer experience, and again, I’m just giving honest feedback because I’m pretty sure I’m not the only person who feels this way. I walked into your store with around 10 items, and many of those items were duplicates. First of all, almost every regular register was backed up with long lines and only about three registers were open, each with more than five people waiting. Because of that, I went to the self-checkout area thinking it would be faster. But let’s be honest it’s not even “self-checkout” when there’s an employee standing there scanning my items for me. Then I’m suddenly told I can only purchase 10 items or less because “the system won’t allow it.” That is one of the most ridiculous things I’ve ever heard. You’re turning away paying customers over a technicality, even when several of the items are duplicates. How does that make any sense from a business standpoint? You’re literally losing money and frustrating customers over a policy that clearly isn’t working. What made the situation even worse was the gentleman scanning my items telling me I needed to put things back. I complied because I didn’t want to argue or cause a scene. But after reviewing my receipt, I realized I only ended up with nine items anyway meaning I was forced to put items back for absolutely no reason. That made the entire interaction feel unnecessary, poorly handled, and disrespectful as a customer. I live near the Torrance/Gardena Walmart and already avoid Walmart because almost every experience feels disappointing. I decided to stop by this location after the gym just to grab a few things, and once again I left irritated. This experience completely reinforced why people are frustrated shopping at Walmart. Please stop calling it “self-checkout” if employees are doing the checkout themselves while also policing customers over item counts that make no logical sense. If Walmart truly wants feedback and claims to care about improving customer experience, then something needs to change because this process is clearly broken. I would like an actual explanation for this policy and a real solution moving forward, because customers should not be inconvenienced, embarrassed, or forced to put items back over something this unreasonable.