Walmart Supercenter

C S a month ago

I guess when you cater to a certain type of customer base, this is what you end up with in your stores. The reality is that many Walmart employees no longer seem to care about the customer experience. Why would they? In many cases, they feel like the company doesn’t care about them, and neither does management. At this store, and many others, it feels like leadership has simply given up. What’s frustrating is that management often seems quick to act when an employee steps out of line, yet they appear far less concerned when customers steal, create disturbances, or damage the shopping experience for everyone else. There seems to be a double standard in what gets attention and what doesn’t. Poor leadership at the corporate level eventually shows itself at the store level. You can see it in how employees are treated, the condition of the store, and the overall atmosphere. I’ve personally heard managers speak to employees in ways that were disrespectful and unprofessional on the sales floor. When people are constantly under pressure, unsupported, and unhappy with their work environment, that attitude often trickles down through the organization. The result is low morale, poor customer service, and stores that reflect the dysfunction of the leadership above them.

Jesse 9 months ago

Took my girlfriend shopping for a new wardrobe she had a great time. The prices were reasonable and sales staff were polite professional and extremely patient. I was there around 3 pm and the traffic was thick. Had to park in the very back of lot. We waited a good 10 minutes in line to checkout. All in all it was a great trip inside Walmart.

Phil Wever 7 months ago

First Walmart ive been to with sherif cars out front. I assume there's a good reason for having two cars outside. Store was busy but didn't seem troubled. Got my stuff and got down the road. Good albiet weird shopping experience

Kristi LaBonte 2 years ago

Update from 1-14-24: I guess I am going to drop another star because I keep having the same issue when I make purchases from this Walmart. This Walmart must not look at their reviews as it refuses to put the customer first by not having more cashiers available to check customers out. As shown in the picture, only one checkout is available, and 3 checkouts have no cashier. Meanwhile, all customers in cashier and self-check lanes are waiting quite a while for purchases to be rung up. Please, Walmart, consider the valued customer's wasted time and help to support the labor force by having at least 2 cashiers available to check customers out in a more timely manner. Thank you for listening! Update from 10-21-23 Here we go again! This time, when I checked out with a cashier (glad to see one available), both digital screens for customer viewing as items were rang up, were either slow or not working. I even made the comment that it was pretty bad when the human was faster than the computer! I will say that the cashier was very friendly and understanding about the ordeal. They also have a nice selection of Halloween candy and other items. Updated from 8/11/23: This visit was for a couple of returns, which took a while because they only had 1 employee working in that section. Another employee arrived to help, and the first employee finished with the return she had and left for lunch, leaving those in line with the same scenario as before of a long wait in line for service. This Walmart seriously needs to make a few changes to better serve the community. I unfortunately had to drop another star for this. When I see improvements, I will upgrade my reviews and add stars as I see they are earned. Updated from 7-26-23: Disappointment from today's visit: I'm still amazed that all the open checkout lines are self check here! Another customer and I each had to request that we be checked out by an actual cashier! As much as Walmart makes and they want customers to check themselves out! I feel I should do my part to help cashiers keep their jobs and not add to the homeless rate, which just seems to be steadily increasing. I'm seriously disappointed in Walmart for this lack of care for the labor force and am subtracting a star for this. Positive reflection from today's visit: I must add that the clearance items I found today were worth the trip. Updated from 3-13-2023 I'm adding a star back on... the store is cleaner, the cashiers are always so sweet to me, and Victoria, who runs the ladies' dressing room, is a pleasure to talk to. The other employees all seem to be very helpful and in good moods. The only downside to going in or coming out of this Walmart is the number of homeless people that are around, and someone always hits me up for some change, which I rarely have. Olriginal post: I guess it's just since the pandemic that it's a little harder for stores to keep full stock of some items so it's probably not Walmart's fault that part of the few of the items that I wanted were out of stock. It was fairly easy to check out, and the employees were very helpful. Update 12-16-22 I took off a star (originally a 4-star review) because the ladies' restroom really needed attention, and the store seems to have gone down a bit since it's opening.

Melissa Holsman a year ago

Dirty store. Broken stall doors on every stall I in the women’s restroom. Staff ignore you and if you do approach for help they are dismissive and in a hurry to return to socializing with other employees To be clear, these photos were actually taken on a previous visit. I did not take pics today as I did not want to infringe on the privacy of another customer in the restroom at the time today. These broken disgusting restrooms are the standard not a one off. .